Functional Consultant

Posted June 13, 2024

Who we are:

At Syssero, our aim is to enhance companies’ Workday® solutions so they can empower their people. We maximize our clients’ Workday® investment and ensure it’s built to evolve with them. As the only employee-owned Workday® firm in the industry, and as such we have an unparalleled investment in our clients’ success. Our resource teams are made up of seasoned Workday® specialists dedicated exclusively to individual clients.

Our company culture is extremely important to us and we believe that our core values: Empowerment, Integrity, Protection, Diversity, and Balance, are what make our culture unique.

Purpose:

The Functional Consultant will serve as a functional SME in the deployment of Workday solutions by advising, designing, configuring, documenting, and testing to ensure that issue resolution and/or projects are accomplished within the prescribed time frame and meet the specific needs of the client. A mix of consultative skills, business knowledge, technical expertise, and collaboration is needed to effectively achieve successful client results. The consultant will be a SME in at least 4 functional areas within Workday and should be able to balance multiple clients or projects at the same time. The employee will demonstrate an overall average rating of 3 or higher in interpersonal skills defined below.

Outside of regular department activities, you will be pulled into mini-projects related to various Syssero Inc business needs in alignment with your passions, strengths, growth opportunities, and overall needs of the company.

 

Essential Responsibilities:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Accountability
(Essential Functions)
● Performs duties as the functional consultant on Workday projects, by demonstrating in-depth knowledge and expertise of several Workday functional areas, such as Core HCM, Benefits, Compensation, Talent, Absence, Time Tracking, Integrations, Security, Data Conversion, Payroll, etc.
● Work directly with clients to research, troubleshoot, and resolve configuration issues or implementation of new functionality
● Prove ability to successfully analyze, develop, implement, and document complex Workday requirements and processes
● Manage incoming case queue and maintain focus on resolving customer cases quickly and effectively in line with service level agreements
● Display expertise and experience with aspects of Workday implementation modules, including requirements gathering, fit or gap analysis, functional design documentation, user acceptance testing, training and deployment activities
● Effectively manage, prioritize and escalate client issues as required
● Possess sound analytical problem-solving and documentation skills
● Manage multiple, parallel projects using exceptional organizational and time management techniques to successfully complete tasks in a timely manner with little supervision
● Demonstrate ability to provide training and knowledge transfer on the Workday solution to clients through training sessions, development of work instructions, job aids, and other collateral
● Analyze and recommend continued process improvements, implementations best practices and system enhancements to support clients, business strategies and operational needs, including proactive review of existing implementations against industry best practices
● Lead or participate in data requirements / process design sessions, data conversion, proof-of-concept, data analysis, audit compliance, testing, end-user and training
● Provide business analysis and requirements gathering skills with proven ability to think outside the box and find solutions to complex business problems
● Excellent oral and written communication skills and interpersonal skills, delivering to internal team, functional and management audiences, as well as to external clients
● Display practical experience gained on Workday implementation projects or Workday end user experience
● Proven ability of strong analytical mindset and usage of analytics and reporting tools (eg. pivot tables)
● Demonstrate ability to proactively and effectively forecast client workload for resource planning, as well as timely completion of forecasts and weekly timesheets
● Demonstrate ability to set, manage, and meet expectations and deadlines, internally and with clients
● Understand the importance of client satisfaction and apply it in the process of servicing the client
● Determine client needs
● Display strong consulting skills, handling customer expectations

 

Interpersonal Skills

Empowerment – Syssero is committed to developing the individual talents and capabilities of each employee. We invest in our people, encouraging them to cultivate the best versions of themselves. We encourage leadership at all levels by providing opportunities for continued learning, and promoting internally whenever possible. We learn from one another, depend on one another and win as a team. Our culture of borderless empowerment is more than just a competitive advantage for us. It is the key to Syssero’s ability to grow, to evolve and to achieve lasting, long term success

    • Ethics – Treats people with respect; keeps commitments; inspires the trust of others; works with integrity and principles; upholds organizational values.
    • Teamwork – Balances team and individual responsibilities. Contributes to building a positive team spirit. Exhibits objectivity and openness to others’ views. Gives and welcomes feedback. Puts the success of the team above own interests.
    • Initiative – Asks for help when needed. Looks for and takes advantage of opportunities. Seeks increased responsibilities. Takes independent actions and calculated risks. Undertakes self-development activities. Volunteers readily.

Integrity: Nothing is more important than our reputation. We demonstrate a strong commitment to sustainable, responsible business practices, and approach each interaction with honesty, transparency and care. We deliver on commitments, and expect the same in return from both clients and colleagues. We have no tolerance for hidden agendas or behavior that diminishes our people or the work they produce. We are committed to doing good, and will not compromise that mission for the sake of quick profit or quick results.

    • Communication – Has excellent communication and presentation skills; ability to present to senior stakeholders.
    • Critical thinking: Analyze facts and form a judgment. Perform problem-solving and decision-making more effectively
    • Independent Thinker – Works under general supervision with latitude for independent judgment.
    • Achievement Focus – Demonstrates persistence and overcomes obstacles. Measures self against standard of excellence. Recognizes and acts on opportunities. Sets and achieves challenging goals. Takes calculated risks to accomplish goals.
    • Adaptability – Accepts criticism and feedback. Adapts to changes in the work environment. Changes approach or method to best fit the situation. Manages competing demands.
    • Quality – Applies feedback to improve performance. Demonstrates accuracy and thoroughness. Displays commitment to excellence. Looks for ways to improve and promote quality. Monitors own work to ensure quality.

Protection: Syssero acts as a shield to our peers and our clients. As members of a demanding ecosystem, we protect our people/clients by cultivating a psychologically safe workplace. This means that mutual respect and consideration are non negotiable in each facet of our business. Our successes are celebrated and shared with our community, our peers and our clients. We face failure with humility, and encourage each other to find opportunity in each challenge for continued personal growth and professional development.

    • Active listening: Acknowledge the speaker through nonverbal cues, such as eye contact and nodding. Then, ask clarifying questions and paraphrase what you’ve heard to ensure you’ve fully understood.
    • Empathy: Put yourself in someone else’s shoes and understand their feelings and emotions in a given situation

 

Diversity: Syssero’s inclusive culture means that the unique personality of each employee is accepted and valued. We leverage the innate differences in our talent, both in background and circumstance, to develop creative solutions for our clients. We believe these differences enhance the experience of our employees by offering collaboration opportunities that are nuanced, educational and profound. Each employee is invited to the table as their authentic self, with the promise of equitable treatment..

    • Analytical – Synthesizes complex or diverse information; collects and researches data; uses intuition and experience to complement data; designs workflows and procedures.
    • Problem Solving – Identifies and resolves problems in a timely manner; gathers and analyzes information skillfully; develops alternative solutions; works well in group problem solving situations; uses reason even when dealing with emotional topics.
    • Confidence: Demonstrate your belief in self, increasing your own self-awareness and presenting a confident, positive image.

Balance: Syssero is committed to ensuring employees have the resources and opportunity to find a lifestyle that is fulfilling both personally and professionally. We are committed to a standard of excellence in our work, and believe peak performance can best be achieved when employees are rested and given ample time to devote to the people, places and activities that spark joy and promote wellness. Proactive communication, careful planning and transparency are essential to make this balance possible for all.

    • Planning/Organizing – Prioritizes and plans work activities; uses time efficiently; plans for additional resources; sets goals and objectives; organizes or schedules other people and their tasks; develops realistic action plans.
    • Time Management: Balance and prioritize competing work and clients.
    • Productivity: Perform efficiently and consistently, making the most of available resources

 

Requirements:

  • Supervisory responsibilities: None
  • Work environment: 100% remote
  • Physical demands: Prolonged periods of sitting at a desk and working on a computer
  • Travel required: <25% travel. Regular travel consists of at minimum two, in-person, all staff events, one of which is required to attend in person. The location of these will vary depending on agenda, number of staff, and the ultimate goal of the event. Travel will be overnight for multiple nights. In addition, there may be client-related travel or other Syssero related travel as needed. All arrangements are company paid.
  • Education and experience: Bachelor’s degree from four-year College or university, 3-5 years related experience and/or training; or equivalent combination of education and experience.
  • Additional eligibility requirements: Workday Environment Experience: 2-4 environments, Years of Workday Experience: 2-4, Implementation Experience: 1-3, Workday experience in 3+ of the following areas: HCM, Benefits, Recruiting, Talent, Learning, Payroll, Compensation, Advanced Compensation, Time Tracking, Absence, etc.
  • Work authorization/security clearance requirements: Must be authorized to work in the United States.

 

Affirmative Action/EEO statement

Syssero is an equal opportunity employer. At Syssero, we don’t just accept differences – we celebrate them, support them, and thrive on having them for the benefit of our employees, our services, and our community. Employment at Syssero is based solely on a person’s merit and qualifications directly related to professional competence. Syssero does not discriminate against any employee or applicant because of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), or any other basis protected by law.

 

It is Syssero’s policy to comply with all applicable national, state, and local laws pertaining to nondiscrimination and equal opportunity. The Company’s EEO policy, as well as its affirmative action obligations, includes the full & complete support of the Company, including its Chief Empowerment Officer. Because it’s just the right thing to do. We hope you think so, too.

 

Other duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.