Lead Technical Consultant

Who we are:

At Syssero, our aim is to enhance companies’ Workday® solutions so they can empower their people. We maximize our clients’ Workday® investment and ensure it’s built to evolve with them. As the only employee-owned Workday® firm in the industry, and as such we have an unparalleled investment in our clients’ success. Our resource teams are made up of seasoned Workday® specialists dedicated exclusively to individual clients.

Our company culture is extremely important to us and we believe that our core values: Empowerment, Integrity, Protection, Diversity, and Balance, are what make our culture unique.

Purpose:

The Lead Technical Consultant will serve as the key technical integration SME for select clients utilizing Syssero AMS services or project-based work. They will be required to work inside the Syssero framework to provide clients with timely solutions and documentation of solutions as well as work alongside Syssero AMS Leads and other employees to enhance our services with a keen eye towards quality control of their own work. The consultant will be a SME in at least Core Connectors (CCW, CCB, Benefits Connector), document transformation, XSLT, ability to work with partner solutions and follow documentation (ex, hireright, SSO), Workday Studio as well as work with Web services and 3rd party API’s within Workday and should be able to balance multiple clients or projects at the same time. The employee will demonstrate an overall average rating of 3.5 or higher in interpersonal skills defined below.

Outside of regular department activities, you may be pulled into mini-projects related to various Syssero Inc business needs in alignment with your passions, strengths, growth opportunities, and overall needs of the company.

Essential Responsibilities:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Accountability
(Essential Functions)
● Lead the design of integrations from point to point systems as well as holistic interchange services, rendering effective data quality and dependable exchanges of digital information.
● Identify, assess, and solve complex business problems for integrating the Workday cloud application with external applications across a wide array of Human Capital Management and Financial functional areas, where analysis of situations or data requires an in-depth evaluation of variable factors.
● Design, build, and support testing of Workday integration code base including Studio, EIB and supporting 3rd party coding.
● Oversee integration delivery:
○ Manage integration development process.
○ Lead Discovery session with client for each domain specific integration.
○ Ensures timelines and quality of integration is met.
○ Engages with 3rd party vendors as required.
● Closely follow the strategic direction set by management when establishing Workday project goals.
● Responsible for timely identification and escalation of risks and development of alternative technical and functional approaches when necessary.
● Help identify process improvements and changes to our methodology based on project experience.
● Leads or participates in data requirements / process design sessions, data conversion, proof-of-concept, data analysis, audit compliance, testing, end-user and training.
● Provides business analysis and requirements gathering skills with proven ability to think outside the box and find simple solutions to complex business problems.
● Reviews, analyzes, and evaluates business systems and user needs.
● Formulates systems to parallel overall business strategies.
● Performs principal consultant duties as the lead technical consultant on Workday projects, by demonstrating in-depth knowledge and expertise of integrations in all or a majority of Workday functional areas, such as Core HCM, Benefits, Compensation, Talent, Absence, Time Tracking, Security, Data Conversion, Payroll, etc.
● Manage relationship with assigned clients as first point of contact
● Demonstrate ability to set, manage, and meet expectations and deadlines, internally and with clients
● Understand the importance of client satisfaction and apply it in the process of servicing the client
● Determine client needs
● Display strong consulting skills, handling customer expectations
● Collaborate with client counterparts to successfully deliver shared objectives.
● Understands the importance of client satisfaction and applies it in the process of servicing the client. Communicates client feedback to senior team members. Understands and follows internal processes in responding to client needs.
● Ability to provide training and knowledge transfer on the Workday solution to clients through training sessions, development of work instructions, job aids, and other collateral.
● Analyze and recommend continued process improvements, implementations best practices and system enhancements to support clients, business strategies and operational needs, including proactive review of existing implementations against industry best practices.
● Provides status reports to client leadership and internal management.

Interpersonal Skills

Empowerment – Syssero is committed to developing the individual talents and capabilities of each employee. We invest in our people, encouraging them to cultivate the best versions of themselves. We encourage leadership at all levels by providing opportunities for continued learning, and promoting internally whenever possible. We learn from one another, depend on one another and win as a team. Our culture of borderless empowerment is more than just a competitive advantage for us. It is the key to Syssero’s ability to grow, to evolve and to achieve lasting, long term success

1. • Ethics – Treats people with respect; keeps commitments; inspires the trust of others; works with integrity and principles; upholds organizational values.
   • Teamwork – Balances team and individual responsibilities. Contributes to building a positive team spirit. Exhibits objectivity and openness to others’ views. Gives and welcomes feedback. Puts the success of the team above own interests.
   • Initiative – Asks for help when needed. Looks for and takes advantage of opportunities. Seeks increased responsibilities. Takes independent actions and calculated risks. Undertakes self-development activities. Volunteers readily.

Integrity: Nothing is more important than our reputation. We demonstrate a strong commitment to sustainable, responsible business practices, and approach each interaction with honesty, transparency and care. We deliver on commitments, and expect the same in return from both clients and colleagues. We have no tolerance for hidden agendas or behavior that diminishes our people or the work they produce. We are committed to doing good, and will not compromise that mission for the sake of quick profit or quick results.

• • Communication – Has excellent communication and presentation skills; ability to present to senior stakeholders.
  • Critical thinking: Analyze facts and form a judgment. Perform problem-solving and decision-making more effectively
  • Independent Thinker – Works under general supervision with latitude for independent judgment.
  • Achievement Focus – Demonstrates persistence and overcomes obstacles. Measures self against standard of excellence. Recognizes and acts on opportunities. Sets and achieves challenging goals. Takes calculated risks to accomplish goals.
  • Adaptability – Accepts criticism and feedback. Adapts to changes in the work environment. Changes approach or method to best fit the situation. Manages competing demands.
  • Quality – Applies feedback to improve performance. Demonstrates accuracy and thoroughness. Displays commitment to excellence. Looks for ways to improve and promote quality. Monitors own work to ensure quality.

Protection: Syssero acts as a shield to our peers and our clients. As members of a demanding ecosystem, we protect our people/clients by cultivating a psychologically safe workplace. This means that mutual respect and consideration are non negotiable in each facet of our business. Our successes are celebrated and shared with our community, our peers and our clients. We face failure with humility, and encourage each other to find opportunity in each challenge for continued personal growth and professional development.

• • Active listening: Acknowledge the speaker through nonverbal cues, such as eye contact and nodding. Then, ask clarifying questions and paraphrase what you’ve heard to ensure you’ve fully understood.
  • Empathy: Put yourself in someone else’s shoes and understand their feelings and emotions in a given situation

Diversity: Syssero’s inclusive culture means that the unique personality of each employee is accepted and valued. We leverage the innate differences in our talent, both in background and circumstance, to develop creative solutions for our clients. We believe these differences enhance the experience of our employees by offering collaboration opportunities that are nuanced, educational and profound. Each employee is invited to the table as their authentic self, with the promise of equitable treatment..

• • Analytical – Synthesizes complex or diverse information; collects and researches data; uses intuition and experience to complement data; designs workflows and procedures.
  • Problem Solving – Identifies and resolves problems in a timely manner; gathers and analyzes information skillfully; develops alternative solutions; works well in group problem solving situations; uses reason even when dealing with emotional topics.
  • Confidence: Demonstrate your belief in self, increasing your own self-awareness and presenting a confident, positive image.

Balance: Syssero is committed to ensuring employees have the resources and opportunity to find a lifestyle that is fulfilling both personally and professionally. We are committed to a standard of excellence in our work, and believe peak performance can best be achieved when employees are rested and given ample time to devote to the people, places and activities that spark joy and promote wellness. Proactive communication, careful planning and transparency are essential to make this balance possible for all.

• • Planning/Organizing – Prioritizes and plans work activities; uses time efficiently; plans for additional resources; sets goals and objectives; organizes or schedules other people and their tasks; develops realistic action plans.
  • Time Management: Balance and prioritize competing work and clients.
  • Productivity: Perform efficiently and consistently, making the most of available resources

Requirements:

• Education and experience: Bachelor’s degree from four-year College or university, 3-5 years related experience and/or training; or equivalent combination of education and experience.
• Workday Experience: 3+
• SME in at least Core Connectors (CCW, CCB, Benefits Connector), document transformation, XSLT
• Applied experience with partner solutions and follow documentation (ex, hireright, SSO), Workday Studio as well as work with Web services and 3rd party API’s within Workday.
• Workday Environment Experience: 5+
• Implementation Experience: 2+
• Supervisory responsibilities: None
• Work environment: 100% remote
• Physical demands: Prolonged periods of sitting at a desk and working on a computer
• Travel required: <25% travel. Regular travel consists of at minimum two, in-person, all staff events, one of which is required to attend in person. The location of these will vary depending on agenda, number of staff, and the ultimate goal of the event. Travel will be overnight for multiple nights. In addition, there may be client-related travel or other Syssero related travel as needed. All arrangements are company paid.
• Work authorization/security clearance requirements: Must be authorized to work in the United States.

Affirmative Action/EEO statement

Syssero is an equal opportunity employer. At Syssero, we don’t just accept differences – we celebrate them, support them, and thrive on having them for the benefit of our employees, our services, and our community. Employment at Syssero is based solely on a person’s merit and qualifications directly related to professional competence. Syssero does not discriminate against any employee or applicant because of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), or any other basis protected by law.

It is Syssero’s policy to comply with all applicable national, state, and local laws pertaining to nondiscrimination and equal opportunity. The Company’s EEO policy, as well as its affirmative action obligations, includes the full & complete support of the Company, including its Chief Empowerment Officer. Because it’s just the right thing to do. We hope you think so, too.

Other duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.