(AMS)
If you’re a business looking to outsource Workday® support long-term or need an extension of your internal team in the short term, AMS gives you access to a team of subject matter experts to address all of your Workday needs in a one-stop shop. As a trusted member of the broader network of Workday Consulting Companies, our certified Workday consultants provide the expertise needed to ensure your success.
With this model, you’ll be assigned a Lead, Co-Lead and Project Manager, hand-tailored to your specific needs, each mastering multiple functional areas within Workday®. Gone is the need for 5-10 resources per-client. Our people cover a wide breadth of functional areas, including Workday Financials, within Workday® and are with you for the long run.
Your Project Manager set you up with your own portal for visibility into requests, cadence & ongoing meetings and roadmap for larger items within your engagement. And the best part? No Workday® request is out of scope. Just let your team know and they’ll take care of the rest.
We require documentation for every solution we create for your project, and we get it straight to you. You can check out some examples here: Solution Documentation. As we work together over time, our aim is to put the power of your tenant back in your hands, and let you take the reigns.
We don’t just resolve tickets — we strengthen your internal ownership. Every request includes documented, step-by-step guidance so your team builds lasting platform knowledge.
With Workday releasing updates twice a year, structured regression testing in Workday and proactive Workday release preparation are essential to keeping your tenant stable, secure, and aligned with your roadmap.
Designed by former end-clients, we’ve removed the traditional red tape that often delays the support you need. Roll out new modules, manage releases, navigate M&As, and complete projects or enhancements of any size — all under one AMS contract.
That flexibility becomes especially valuable during high-stakes periods. Critical cycles like year-end are where proactive AMS proves its impact. Learn how structured support protects your close in our guide to preparing for year-end in Workday.
Our subject matter experts are multi-functional, individually covering an unmatched breadth of the Workday® application. This allows us to dedicate lean Syssero® teams to your environment: increasing response times, strengthening relationships, and improving resolution confidence through deeper downstream system insight.
But breadth alone isn’t enough. Strong AMS partnerships begin with curiosity and context (not assumptions) ensuring support is thoughtful, not transactional.
Every engagement includes a hands-on AMS leader aligned to your most critical need. This leader provides strategic oversight, prioritizes enhancements, manages releases, and ensures your support model remains aligned with your roadmap.
The result is focused execution, measurable progress, and smarter use of your budgeted time and investment.
On average, each of our consultants have over 7 years of Workday® experience. We make sure that you receive senior-level talent dedicated to you throughout the duration of our partnership.
Working under your provided AMS lead, the entire Syssero® consulting team is at your disposal for specific one-off needs, allowing you to leverage the strength of our whole organization at a moment’s notice.
What is Workday Application Management Services (AMS)?
Workday AMS provides structured post-go-live support including governance, release management, regression testing, enhancements, and continuous optimization.
How is AMS different from break-fix support?
Break-fix resolves tickets. AMS proactively manages your tenant through governance reviews, roadmap alignment, and structured release planning.
When should we engage a Workday AMS partner?
Most organizations engage AMS after go-live, during growth, or when internal bandwidth becomes limited.
What does a mature AMS model include?
A mature AMS model includes release impact analysis, regression testing, enhancement backlog management, governance reviews, and ongoing optimization.
Up to $220/hour
We meet you where you are— in your Workday journey, your budget, your bandwidth, and your expectations. Whether you need fully outsourced support or a partner to extend your internal team, we’re built to flex with you.
We believe transparency is power, which is why we share the top end of our pricing upfront. That range reflects high-touch, specialized support for clients with complex needs—not a one-size-fits-all rate. Your reality might look different, and that’s exactly why every contract starts with a conversation.
Our goal is your self sufficiency. It's the primary reason why we have created our On Demand Service offering, so as you graduate from our AMS support model you still can receive support.
Our team doesn’t just understand Workday—we understand people. Let’s talk about what you need, and how we can support you with clarity, confidence, and a solution that’s actually built for you.
Click here to connect with our Sales team
“Syssero® consultants genuinely care about building relationships with their clients and have a wealth of knowledge and experience in tackling minor issues to major projects and implementation of new functionality.”
Alanna Brown, Director, HCM & Payroll
BJs Restaurants
“Syssero® has been invaluable to our organization. From being extremely flexible and patient as we figure out our processes internally to being our resident Workday® experts, Syssero® continues to provide the help we need.”
Rob Harris, Director of Accounting
Pinecove
“Why hire one person when you can have access to a staff of qualified Workday® professionals at your fingertips? Syssero® has been instrumental in accelerating our feature adoption and strengthening the Workday® footprint HKS had already established.”
Liz Smith, HRIS Manager
HKS
“You guys are my people! Every chance I get to talk with Syssero® I feel that they understand me and all the things we need.”
Kelly Lippe, Group Lead, HR Operations
CPSI Corp
Throughout our relationship, every member of their team, has consistently demonstrated reliability, expertise, and a strong commitment to customer satisfaction. Their work has always met or exceeded expectations in terms of quality and timeliness. Communication with our project manager and developers was always prompt and clear, and they were always willing to go the extra mile to ensure the job is done right.
TRG
