Win Story: Dwyer Omega

Syssero was able to address the concerns of this project lead and in doing so, ultimately remove the final blocker that stood between us and a contract signature.

Paige McNamara, Regional Sales Director

Q&A on Syssero’s role in closing Dwyer Omega: this team’s first unit of Q4 FY26.

1. How Syssero reduced risk and kept timeline/cost guidance in control
2. How LEAP helped reduce SOW iterations and prevent late-stage churn
3. How we removed a specific integration concern that blocked signature

How did Syssero help in this deal?

Syssero helped us close Dwyer Omega by significantly reducing risk – both in the sales cycle, as well as from the prospect’s point of view. In this deal specifically, Syssero helped us to keep PwC out of the mix which ultimately kept our timeline on track and cost guidance within our span of control. From our prospect’s eyes, Syssero was the missing piece of the puzzle when it came to navigating the unknown that is a Workday deployment given their lack of experience with the platform.

Has Syssero shortened time to close?

Yes! Because of Syssero’s LEAP Program, we were able to reduce the number of SOW iterations and have a plan in place to catch the last-minute forgotten considerations that inevitably come up as we near the finish line.

What value does Syssero bring to the sales cycle?

First and foremost: it’s risk mitigation. For Workday, Syssero brings a tremendous amount of value by being able to eliminate or mitigate risk of expanded partner influence, of “ownership complexity”, or of cold feet before a deployment. While it’s hard to quantify the value of a prospect “feeling seen”, instead of sold – I think of Syssero as one of our strongest closing tools in our bag.

When should Syssero be brought in?

The earlier, the better! As soon as you have a grasp on the ownership experience your prospect is looking to have, and begin talking about Workday’s model, you’ve got an opening to include Syssero.

Have we been the final piece that’s convinced the client sign on the dotted line? Why?

Yes! In our case, we had a group of C-Suite executives that were ready to move ahead with the project, but a project lead who was stuck on the nuance of a very specific custom integration. Rather than continue hunting for a needle in the haystack reference, Syssero was able to address the concerns of this project lead and in doing so, ultimately remove the final blocker that stood between us and a contract signature.