Careers

As an employee-owned company, we understand we’re bringing on a new owner when we bring on a new employee. We believe that world-changing ideas can come from anywhere within an organization, so we’re always looking for individuals who embrace relationships and aren’t afraid to innovate.

If that sounds like you, you sound like us. Check out our openings below!

Benefits

Any benefits package should be competitive and create a team that’s entrepreneurial & innovative, giving real work/life balance.

Our greatest asset is our people, and we believe in protecting & empowering that asset.

  • Employer-Paid Medical, Dental, & Vision

    Employer-Paid Medical, Dental, & Vision

    We make it a point to handle our employees’ needs so they can instead focus on the needs of our clients.

  • Flexible Work Time

    Flexible Work Time

    We believe a team functions best when they have the freedom to choose when & how they work.

  • Profit Share Program

    Profit Share Program

    As the only employee-owned Workday® firm, we’re committed to sharing our collective success.

  • Competitive Compensation

    Competitive Compensation

    Our team is made up of the most talented Workday® professionals out there, and we compensate accordingly.

  • 401K Match

    401K Match

    Building effective Workday® solutions is all about planning for the future. We apply that same mindset to our team.

  • Learning & Development Plan

    Learning & Development Plan

    We invest time & finances in the indefinite growth of our team. Syssero© employees are never done learning.

The Syssero® Culture

With an entrepreneurial spirit and a culture based on our mission, we want you to know the one thing we never change: empowering people.

Our team is made up of diverse self-starters, and we believe that diversity & inclusivity are key to building meaningful relationships and delivering the best results to all.

We hire skilled people, not just resumes.

 

Learn More About Our Team

Culture

Career Opportunities

Managing Project Manager - Workday

Who we are:

At Syssero, our aim is to enhance companies’ Workday® solutions so they can empower their people. We maximize our clients’ Workday® investment and ensure it’s built to evolve with them. As the only employee-owned Workday® firm in the industry, and as such we have an unparalleled investment in our clients’ success. Our resource teams are made up of seasoned Workday® specialists dedicated exclusively to individual clients.

Our company culture is extremely important to us and we believe that our core values: Empowerment, Integrity, Protection, Diversity, and Balance, are what make our culture unique.

Summary:

The Managing Project Manager is responsible for leading a project team, assigning individual responsibilities and enforcing accountability as designated in the Statement of Work. The Project Manager will manage projects within the agreed upon contract budget as well as maintain on time delivery to the agreed upon contract schedule. They will maintain standard project management documentation and metrics with limited direction, and work directly with internal and external client counterparts, other project leads, and ongoing operations to deliver successful implementation and manage scope.
Outside of regular department activities, you may be pulled into mini-projects related to various Syssero Inc business needs in alignment with your passions, strengths, growth opportunities, and overall needs of the company. The employee will demonstrate an overall average rating of 3 or higher in interpersonal skills defined below. The Managing Project Manager will connect with their management team to develop Quarterly Rocks (personal and department goals) that will help develop their professional skills and further their career. Successful and timely completion of Personal and Departmental Rocks may impact merit bonuses, eligibility for promotion, and more.

What you’ll do:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions:

● Management of multiple Phase X Workday projects and/or Workday Launch projects using the Workday Methodology.
● Successfully kickoff engagements with the client communicating timeline, deliverables, and logistics.
● Manage the engagement within the package level and timeline.
● Oversight of ticket execution and maintenance in our ticket management system ensuring adherence to SLAs/internal process.
● Obtain project plan approval from the customer and agree upon acceptance criteria for project stages and deliverables as needed.
● Evaluate and track risks, develop mitigation plans, and execute mitigation plans for engagements.
● Provide account status to both internal and client stakeholders.
● Represents Syssero to customers and other external sources in a manner that is consistent with our mission, values, and culture.
● Identifies, quantifies and forecasts variances to budget, scope and schedule. Oversee the implementation of corrective actions when necessary.
● Manages changes to the account and/or project scope, budget, and schedule. Document changes, update project plans, and facilitate customer acceptance.
● Establishes and maintains client relationships. Communicates feedback to leadership on client escalations and satisfaction when necessary.
● Formalizes final acceptance for the account and/or project and completes necessary closeout activity both internally and with the client.
● Use appropriate and creative techniques to gain, maintain and improve customer long-term relationships.
● Celebrates, either formally or informally, the accomplishment of goals.
● Contributes to knowledge management capital through activities such as sharing documented lessons learned, documented deliverables, and facilitation of Knowledge Transfer workshops.
● Take initiative in identifying possible break/fix, optimization, enhancement and project items regarding accounts
● Work with company leadership to ensure that appropriate resources and tools are assigned to the project.
● Measures and forecasts project performance using appropriate tools and techniques.
● Effectively manage accounts and resources with our project management software.
● Participate in sales to service transition meetings.
● Manage and present client kick off deck, weekly meetings, quarterly reviews, project plans, and cutover plan.
● Track internal/external tickets, submit contract changes, resource changes on accounts, escalations, client resource updates, and general IT requests in ticket management software.
● Understands Syssero’s quality standards expected for AMS engagements, Workday Phase X implementations, and Workday Launch implementation
● Monitors and manages work of project team members, providing feedback and coaching as appropriate.
● Identify and communicate the role assignments and deliverables to the internal project team.
● Ensures a common understanding by setting expectations aligning stakeholders and team members.
● Provide oversight and direction to your team in accordance with the organization’s policies and procedures. Ensure proper follow through of required policies and procedures
● Lead your team to success in their job responsibilities
● Setting goals for performance and deadlines in ways that comply with company’s plans and vision
● Organizing workflow and ensuring that employees understand their duties or delegated tasks
● Monitoring employee productivity and providing constructive feedback and coaching

Interpersonal Skills:

EMPOWERMENT – Syssero is committed to developing the individual talents and capabilities of each employee. We invest in our people, encouraging them to cultivate the best versions of themselves. We encourage leadership at all levels by providing opportunities for continued learning, and promoting internally whenever possible. We learn from one another, depend on one another and win as a team. Our culture of borderless empowerment is more than just a competitive advantage for us. It is the key to Syssero’s ability to grow, to evolve and to achieve lasting, long term success.

  • Reasoning Ability – Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.
  • Project Management – Develops project plans; coordinates projects; communicates changes and progress; completes projects on time and budget; manages project team activities.

 

INTEGRITY – Nothing is more important than our reputation. We demonstrate a strong commitment to sustainable, responsible business practices, and approach each interaction with honesty, transparency and care. We deliver on commitments, and expect the same in return from both clients and colleagues. We have no tolerance for hidden agendas or behavior that diminishes our people or the work they produce. We are committed to doing good, and will not compromise that mission for the sake of quick profit or quick results

  • Cost Consciousness – Conserves organizational resources. Contributes to profits and revenue. Develops and implements cost saving measures. Works within approved budget
  • Ethics – Treats people with respect; keeps commitments; inspires the trust of others; works with integrity and principles; upholds organizational values
  • Planning/Organizing – Prioritizes and plans work activities; uses time efficiently; plans for additional resources; sets goals and objectives; organizes or schedules other people and their tasks; develops realistic action plans
  • Quality Management – Looks for ways to improve and promote quality; demonstrates accuracy and thoroughness
  • Achievement Focus – Demonstrates persistence and overcomes obstacles. Measures self against standard of excellence. Recognizes and acts on opportunities. Sets and achieves challenging goals. Takes calculated risks to accomplish goals.

 

PROTECTION – Syssero acts as a shield to our peers and our clients. As members of a demanding ecosystem, we protect our people/clients by cultivating a psychologically safe workplace. This means that mutual respect and consideration are non negotiable in each facet of our business. Our successes are celebrated and shared with our community, our peers and our clients. We face failure with humility, and encourage each other to find opportunity in each challenge for continued personal growth and professional development.

  • Team Leadership – Acknowledges team accomplishments. Defines team roles and responsibilities. Ensures progress toward goals. Fosters team cooperation. Supports group problem solving.
  • Change Management – Builds commitment and overcomes resistance. Communicates change effectively. Develops workable implementation plans. Monitors transition and evaluates results. Prepares and supports those affected by change.
  • Conflict Resolution – Confronts difficult situations. Encourages open communications. Keeps emotions under control. Maintains objectivity. Uses negotiation skills to resolve conflicts.

 

DIVERSITY – Syssero’s inclusive culture means that the unique personality of each employee is accepted and valued. We leverage the innate differences in our talent, both in background and circumstance, to develop creative solutions for our clients. We believe these differences enhance the experience of our employees by offering collaboration opportunities that are nuanced, educational and profound. Each employee is invited to the table as their authentic self, with the promise of equitable treatment.

  • Strategic Thinking – Develops strategies to achieve organizational goals; understands organization’s strengths & weaknesses; analyzes market and competition; identifies external threats and opportunities; adapts strategy to changing conditions.
  • Problem Solving – Identifies and resolves problems in a timely manner; gathers and analyzes information skillfully; develops alternative solutions; works well in group problem solving situations; uses reason even when dealing with emotional topics.

 

BALANCE – Syssero is committed to ensuring employees have the resources and opportunity to find a lifestyle that is fulfilling both personally and professionally. We are committed to a standard of excellence in our work, and believe peak performance can best be achieved when employees are rested and given ample time to devote to the people, places and activities that spark joy and promote wellness. Proactive communication, careful planning and transparency are essential to make this balance possible for all.

  • Communication – Exhibits good listening and comprehension. Expresses ideas and thoughts in written form. Expresses ideas and thoughts verbally. Keeps others adequately informed. Selects and uses appropriate communication methods.
  • Adaptability – Accepts criticism and feedback. Adapts to changes in the work environment. Changes approach or method to best fit the situation. Manages competing demands

 

Requirements:

Supervisory responsibilities

  • 2- direct reports, 0-5 indirect reports

Work environment

  • 100% remote

Physical demands

  • Prolonged periods of sitting at a desk and working on a computer.

Travel required

  • <25% travel. Regular travel consists of at minimum two, in-person, all staff events, one of which is required to attend in person. The location of these will vary depending on agenda, number of staff, and the ultimate goal of the event. Travel will be overnight for multiple nights. In addition, there may be client-related travel or other Syssero related travel as needed. All arrangements are company paid.

Education and experience

  • 3-5 years experience in software solutions industry. Four-year college or university program certificate; or equivalent combination of education and experience.

Additional eligibility requirements

  • Workday Areas of Expertise: 2-3
  • Workday Environment Experience: 2-3 environments

Work authorization/security clearance requirements

  • Must be authorized to work in the United States.

 

What we bring to the table:

Besides all the awesome benefits and perks that we offer – we also take pride in being an employee-owned business with a unique culture that reflects our commitment to transparency and true work-life balance. We have created an environment where employees can thrive both professionally and personally because we also care about you and your families. Embracing diversity and inclusivity, we prioritize a supportive workplace where everyone’s contributions are valued and celebrated.

  • Competitive Base Salary + other commission & bonus
  • Employer-paid medical, dental, and vision benefits
  • 401k match
  • Competitive pay
  • Profit sharing program (PSP)
  • Flexible work time
  • Unlimited PTO and 12 floating holidays
  • 100% remote
  • $600 per year to purchase what you need for your remote set up
  • $75 per pay period for cell and internet allowance
  • Learning and development plan

 

Affirmative Action/EEO statement

Syssero is an equal opportunity employer. At Syssero, we don’t just accept differences – we celebrate them, support them, and thrive on having them for the benefit of our employees, our services, and our community. Employment at Syssero is based solely on a person’s merit and qualifications directly related to professional competence. Syssero does not discriminate against any employee or applicant because of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), or any other basis protected by law.

It is Syssero’s policy to comply with all applicable national, state, and local laws pertaining to nondiscrimination and equal opportunity. The Company’s EEO policy, as well as its affirmative action obligations, includes the full & complete support of the Company, including its Chief Empowerment Officer. Because it’s just the right thing to do. We hope you think so, too.

Other duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Submit Contact Form!

Account Management Department Lead -

Who we are:

At Syssero, our aim is to enhance companies’ Workday® solutions so they can empower their people. We maximize our clients’ Workday® investment and ensure it’s built to evolve with them. As the only employee-owned Workday® firm in the industry, and as such we have an unparalleled investment in our clients’ success. Our resource teams are made up of seasoned Workday® specialists dedicated exclusively to individual clients.

Our company culture is extremely important to us and we believe that our core values: Empowerment, Integrity, Protection, Diversity, and Balance, are what make our culture unique.

Summary:

As the Account Management (AM) Department Lead, you are tasked with overseeing and optimizing Syssero’s portfolio of client relationships to ensure satisfaction and drive business growth. The AM Department Lead will manage a team of account managers, navigate client escalations, and provide strategic direction to ensure the delivery of exceptional service and value to our clients. The AM Department Lead takes ownership of critical AM Business Processes, Monthly KPIs, and weekly Scorecard items and attend and contribute to Syssero management meetings and board meetings.
In addition to the department level managerial and leadership responsibilities, the AM Dept Lead will be assigned a set of clients. As an Account Manager for a client, we expect C-Suite oversight and client relationship management, contract administration, extension and termination of services, pricing administration and budget oversight, billing accountability, issue, escalation and concession approval, steering committee meetings, roadmap strategy, T&M/LEAP to AMS conversion, 1099/T&M Department responsibilities. This helps to ensure Syssero’s clients are proactively managed on an ongoing basis and provides insight into Syssero’s client satisfaction. This role also ensures macro-level management of client contractual agreements and obligations to ensure maximum customer satisfaction and revenue generation.
Outside of regular department activities, you may be pulled into mini projects related to various Syssero Inc business needs in alignment with your passions, strengths, growth opportunities, and overall needs of the company. The employee will demonstrate an overall average rating of 3 or higher in the interpersonal skills defined below. The Account Manager will connect with their management team to develop Quarterly Rocks (personal and department goals) that will help develop their professional skills and further their career. Successful and timely completion of Personal and Departmental Rocks may impact merit bonuses, eligibility for promotion, and more.

What you’ll do:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below represent the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions:

  • Customer Satisfaction- Ensure 96% and above on all assigned accounts.
  • Customer Retention on Owned Accounts- 90% retention QoQ not including clients who have rolled off in good standing/for a true lack of need. This includes AMS, LEAP, and TM contracts.
  • Contract Renewals/Project Expansion/Upsell – Identify opportunities within current contracts for upselling or cross-selling products and services
  • 1099/T&M Upsell- If the client has a need, log the need/mark as a win/loss and measure success rate based on total # of opportunities won. Proactively pursue 1099 leads/generate new work from existing accounts
  • Escalation mitigation with a focus on minimizing concessions- Less than 120 hours concession YTD/~20 hours per quarter per Account Manager. Reasonable concessions considered to not impact bonus payout. I.E. items that truly could not have been prevented, concession requests that existed prior to AM standup.
  • Direct and oversee Account Management staff to ensure that they are motivated and trained to carry out their responsibilities to the required standard.
  • Drive staffing, training, goals, and performance evaluations for the department.
  • Delegate responsibilities to ensure staff members grow as capable participants.
  • Develop internal staffing strategy for program expansion and career paths for exceptional Account Management employees.
  • Align work with strategic goals. Conduct cost-benefit analyses. Demonstrate knowledge of market and competition. Display orientation to profitability. Understand business implications of decisions.
  • Develop team’s skills and encourage growth. Include team in planning and is readily available when needed.
  • Provide direction and gain compliance.
  • Provide regular performance feedback. Take responsibility for the team’s activities.
  • Define responsibilities and expectations, encourage training and development, motivate for increased results, recognize contributions, and set goals and objectives.
  • Adherence to internal/external Syssero Standards
  • Assist or own departmental projects as requested
  • Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

What we bring to the table:

Besides all the awesome benefits and perks that we offer – we also take pride in being an employee-owned business with a unique culture that reflects our commitment to transparency and true work-life balance. We have created an environment where employees can thrive both professionally and personally because we also care about you and your families. Embracing diversity and inclusivity, we prioritize a supportive workplace where everyone’s contributions are valued and celebrated:

  • Employer-paid medical, dental, and vision benefits
  • 401k match
  • Competitive pay
  • Profit sharing program (PSP)
  • Flexible work time
  • Unlimited PTO and 12 floating holidays
  • 100% remote
  • $600 per year to purchase what you need for your remote set up
  • $75 per pay period for cell and internet allowance
  • Learning and development plan
  • Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

 

Affirmative Action/EEO statement

Syssero is an equal opportunity employer. At Syssero, we don’t just accept differences – we celebrate them, support them, and thrive on having them for the benefit of our employees, our services, and our community. Employment at Syssero is based solely on a person’s merit and qualifications directly related to professional competence. Syssero does not discriminate against any employee or applicant because of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), or any other basis protected by law.

It is Syssero’s policy to comply with all applicable national, state, and local laws pertaining to nondiscrimination and equal opportunity. The Company’s EEO policy, as well as its affirmative action obligations, includes the full & complete support of the Company, including its Chief Empowerment Officer. Because it’s just the right thing to do. We hope you think so, too.

Physical demands

  • Prolonged periods of sitting at a desk and working on a computer.

Travel required

  • <25% travel. Regular travel consists of at minimum two, in-person, all staff events, one of which is required to attend in person. The location of these will vary depending on agenda, number of staff, and the ultimate goal of the event. Travel will be overnight for multiple nights. In addition, there may be client-related travel or other Syssero related travel as needed. All arrangements are company paid.

Other duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Submit Contact Form!

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