Property Management

Workday® Implementation and Transformation

SERVICES:

  • LEAP Implementation Services
  • Permanent Placement Recruiting Services
  • Managed Services AMS

The Situation

From Go-Live to Stability

Following its Workday® implementation, Invitation Homes encountered challenges common to organizations transitioning from go-live into steady-state operations. While the system was live, internal teams lacked deep Workday® expertise, making it difficult to confidently test, validate, and optimize configurations. At the same time, the organization needed to stabilize Workday® quickly to support continued growth and avoid long-term inefficiencies.

Key issues included:

  • Limited internal Workday® expertise post-go-live
  • Inconsistent testing and validation practices
  • Manual compensation and reporting processes
  • Fragmented system ownership and governance
  • Need for scalable documentation and training

 

Syssero Approach

Invitation Homes partnered with Syssero through its Launch Enhancement Assistance Program (LEAP) to provide hands-on, real-time support during and after Workday® go-live. Syssero’s engagement focused on stabilizing the system, strengthening internal ownership, and supporting ongoing optimization as the organization scaled.

Go-Live & Stabilization

  • Hands-on LEAP support during and after go-live
  • Troubleshooting and configuration validation across key functional areas

Ownership & Capability Building

  • Strategic placement of an HRIS Director to strengthen internal ownership and governance

Ongoing Optimization

  • Application Managed Services (AMS) support for compensation, reporting, integrations, and training

The Outcome

Seeing The Impact

By partnering with Syssero, Invitation Homes transformed Workday® from a newly implemented system into a stable, scalable platform managed by a confident internal team. Through hands-on support, strategic staffing, and ongoing advisory services, Syssero helped Invitation Homes establish the foundation needed to support growth—both immediately after go-live and for the long term.

Key impacts included:

  • Stabilized Workday® post-go-live, reducing operational risk during a critical adoption period
  • Improved confidence in system behavior through validated configuration and testing support
  • Increased visibility into compensation and workforce data through enhanced reporting and dashboards
  • Strengthened internal ownership and governance to support long-term scalability
  • Reduced reliance on external consulting as internal capability and self-sufficiency increased

 

Services Logistics:

  • Engagement Model: LEAP (Launch Enhancement Assistance Program) transitioning into Application Managed Services (AMS)
  • Support Scope: Core HCM, Recruiting, Payroll, Benefits, Time Tracking, Compensation, Integrations
  • Delivery Approach: Hands-on advisory support, on-site go-live readiness, post-implementation optimization
  • Staffing Support: Strategic permanent placement of an HRIS Director
  • Ongoing Support: Ticket-based AMS model with defined SLAs and rapid response for urgent requests

 

Conclusion

Invitation Homes moved beyond post-go-live uncertainty to establish a stable, well-governed Workday® environment. By combining hands-on support, internal capability building, and ongoing optimization, Syssero helped turn Workday® into a long-term asset that supports operational efficiency, improved visibility, and scalable growth.

Overview

Overview

Invitation Homes is a leading provider of high-quality single-family rental homes, offering residents thoughtfully maintained properties in desirable neighborhoods across the United States. As the organization continued to grow, Invitation Homes prioritized modernizing its HR technology to better support its workforce and long-term operational goals.

With Workday® selected as its core HCM platform, Invitation Homes aimed to establish a stable, scalable foundation that could support both immediate operational needs and future growth—without compromising employee experience or efficiency. Recognizing that post-go-live success would require more than initial implementation, leadership sought a partner who could help stabilize the system, build internal capability, and ensure long-term value from its Workday® investment.

Working with Invitation Homes has been an extraordinary partnership. Their commitment to collaboration during their deployment process allowed us to provide tailored configuration options and work closely with their deployment partner for optimal customization. We’ve empowered their team to optimize their system, implemented enhancements to streamline operations, and saved valuable time on manual processes. A notable achievement includes developing the severance worksheet process post go-live, highlighting our mutually beneficial and highly productive engagement.

Heather Groff Syssero Services Lead and Functional Lead for INVH