Navigating Through Payroll Hurdles for a Successful Workday® Implementation

Overview

Neighborly® is a leading provider of home service franchise brands and solutions. With a network delivering
quality services across North America, Neighborly has built a reputation for exceptional customer service and
trusted workmanship.

When making the initial decision to purchase Workday®, Neighborly had a clear path to a successful go-live. A
crucial piece in elevating efficiency in their business, the implementation shone a spotlight on Payroll as its key
focus. But when there were unexpected personnel changes within their Payroll department, it threatened to derail
all progress, garnering doubt about the ability to meet go-live. That’s when Neighborly turned to Syssero for
support.

To begin, Syssero instantly jumped-in to bridge any potential gap within the payroll department. The team
activated a seasoned Payroll & Implementation consultant, and immediately began enlisting an internal, dedicated
project team to provide advisory support, knowledge transfer, testing assistance, data loading, and more.
Combining both internal and external knowledge, Syssero’s consultants not only gave expertise but also became
trusted advisors and ultimately an extension of Neighborly’s team.

Leading up to the pivotal go-live week, Syssero identified a need for both functional and morale support and sent
its consultants to give an on-site presence. This became a crucial element in maintaining composure and ensuring
a smooth transition, where sessions not only addressed immediate technical needs, but also increased the team’s
confidence in navigating the new system effectively. The collaboration ultimately proved instrumental, resulting in
a successful implementation, a smooth transition, and a satisfied Workday® client at the end of it all.